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Alberta - April 30, 2018

Imagine you’re a landowner and you receive a notice from an oil and gas company telling you they would like to drill a sour gas well on your property. You’d likely have questions and maybe concerns about this proposed project. Or perhaps you believe a nearby facility recently started omitting an odour. Where do you turn?

Fortunately you live in Alberta, where oil and gas development has taken place since the early 1900s. The province—and the companies that operate within it—have lots of experience in dealing with situations exactly like this. Nowadays, companies are more open to listening to concerns, and various options are available for people living near energy development activities.

Determining whether to file a concern or a complaint comes down to what phase the development is in, explains Melissa Ladner, a business intelligence analyst with the Alberta Energy Regulator (AER).

“Quite simply, if you have a concern about a project that is in an application phase, you would file a statement of concern, or SOC,” she says. “Whereas, in the case of a concern with a facility or piece of infrastructure that has already been built, one would file a complaint.”

What’s the Difference?

SOCs can be filed by anyone who believes they may be directly or adversely affected by a proposed energy development project—be it a well on their land or a pipeline running through their community. SOCs must be written and submitted to the AER via mail, email, or fax, and a copy must also be provided to the company in question.

It’s important to note that SOCs address a project application concern, which means they can only be filed in response to a notice of an application. They may also trigger the start of a formal hearing process.

There’s a lot more to know about SOCs—such as what information should be included and what happens after they’re submitted—so check out our EnerFAQs on SOCs to get into the nitty gritty.

As for a complaint, these are typically received by one of the AER’s local field offices, the Energy and Environmental 24-hour Response Line, or the AER Customer Contact Centre. Complaints cover issues such as facility noise, odours, or anything that might impact public safety, the environment, or personal property.

What the Numbers Say

Number of SOCs received since 2015: 1053

Number of complaints received since 2015: 2218

Number of complaints since 2015 that requested a site visit by the AER: 324

Number of site visit requests fulfilled by the AER since 2015: 316

If you notice an energy-related incident (such as an oil spill or pipeline leak), have a complaint about a specific energy activity or operation (such as sour gas odours or noise), or have concerns about a company’s operations, please call the AER’s 24-hour response line at 1-800-222-6514.

We welcome all comments, and encourage you to be part of the discussion by sharing your thoughts and opinions on Resource stories. When leaving a comment, know that your first and last names will appear, but not your email. Also, all comments must adhere to the AER’s General Social Media Terms of Use and will be reviewed against these terms, which means that we may choose to publish only part or none of the comment. This also means that comments will not be published immediately.

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Story Comments

Diana Daunheimer

How about the AER publishes the number of SOCs refused based on being "not directly affected?"
Nearly 100%.

Or how many site visits the AER inspectors attended and refused to address obvious non-compliances, or altered inspection detail reports to make it appear as though companies were compliant, such as writing "no venting on site" in plain view of sour crude oil storage tanks, venting to atmosphere.

Keep in mind, if you register concerns or complaints regarding public health concerns, the AER will write, distribute and publish Recurring Health Complaint Technical Synthesis reports, full of omissions, errors and fabricated information in an attempt to discredit and humiliate you.

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